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About Home Improvement Contractors
…and the solutions.
1. Were promised the work orally, quoted a price, then remodeler said that wasn’t the understanding.
Insist that all estimates are detailed in writing and a written contract that specifies the scope of work, materials, etc.
2. Contractor asked for all the money up front, then either didn’t show up or did part of the work and never returned.
On a small job, payment is due once work is completed. On a larger job, such as an addition, partial payments are customary, typically: 30% upon signing the contract; 35% after rough framing, plumbing and electrical; 35% upon completion.
3. Remodeler finished the job and didn’t return for service.
Have the contractor provide a written warranty. On large jobs, it’s typically 1 year; on much smaller jobs, 30 to 90 days.
4. Contractor left a mess.
The written contract must specify that contractor is responsible for clean-up.
5. Homeowners were not clearly told when job was starting and when it would be complete.
The expected start and end dates must be included in the contract with the stipulation that the contractor will promptly notify the homeowner if there is to be a delay due to weather, material delivery, etc. Sometimes a penalty clause may be appropriate if job initiation and completion dates are critical.
6. Reaching an answering service or machine/no return phone calls for hours.
The contract should include a cell phone number for contact and the stipulation that all calls will be answered immediately or returned no later than 4 hours from the time the message was left.
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